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The Good "Gotcha"

Federal contracting is a world known for dishing up nasty surprises. So when on earth could a "gotcha" be good? For almost 30 years, my profession has been federal contracting. As a business owner, I learned fast that “gotcha” is not good. Bad surprises, expensive mistakes, ruined integrity, broken trust. Now, I'm going to tell you about a special part of my world, that taught me when the word "gotcha", loud and with gusto, means something very different.